Assistant Digital Services Manager - Nottingham


The Digital Services team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they land right first time, operate effectively and always meet our customer’s expectations.

This is an exciting opportunity to join our digital first team working collaboratively, leading your own and cross functional teams to plan, deliver and run high profile projects and operational activities at pace and to agreed critical deadlines.

You will learn and deliver how our products, promotions, new brands and big events are operationally planned, set up, tested and implemented online.

About the opportunity:

Boots has an aggressive ambition to grow its digital business, Digital Services sit at the heart of the team with responsibility for the exemplary operational planning, testing, sign off & implementation across all customer channels.

We currently have a role to support the Digital Services Manager and taking a lead on some of the projects and programs on the roadmap whilst taking responsibility for some of the ad hoc tasks within the team alongside other Assistant Managers.

• Coach and develop a team of experts in your & the wider the team on any existing or future projects which impact the Digital function. These experts will need support in gaining & sharing knowledge of our systems, processes and end to end customer journey & channeling this into new requirements for development. This role could lead on testing, engagement and implementation of a project
• Has the capability & experience in managing multiple priorities/tasks either through project leadership in the digital space or leading a production style team and able to successfully report on progress, highlight & track risks and manage stakeholders appropriately
• Is focused on improving the ways of working and productivity of our systems and processes with an open mind, encouraging a culture of continuous improvement and joining this up with the functional future strategy & programs
• Works as a team with all areas of Digital, building & maintaining strong relationships to truly partner with the development and implementation teams to deliver what is needed for our customers & colleagues, challenging where appropriate in a hybrid in-office/virtual way and supporting our teams to find solutions to do the same

About you:

• We are looking for someone who is passionate about customers, has an eye for detail and a pragmatic approach with operational experience and an understanding and exposure to digital systems. Existing knowledge of our digital HCL systems is highly preferable to drive this role as an SME leader and team forward
• Capable of coaching & developing colleagues to learn quickly, be honest in what is & isn’t working and deliver encourage right first time in a fast paced, high-pressured environment
• Embraces and advocates change and able to articulate this easily with others. Can use previous experience and confidence to ride the highs and lows of a dynamic online business and react positively and pragmatically in all situations posed
• Experienced and confident stakeholder manager across multiple teams/levels and third parties, holding to account & escalating to Digital Services Manager / Senior Manager where required
• Flexible & available to work out of hours, early mornings & late evenings where required to support the wider Digital team
• This role would suit a strong leader of existing operational or data processes who is looking to expand their knowledge in the Digital space leaning towards the customer, order fulfilment, product & promotional side of the Digital team.


• Boots Pension Scheme
• 25 days holiday + bank holidays
• Discretionary annual bonus scheme
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.


Job Reference: 191033BR

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