E-Commerce Assistant - Swindon

Full Job Description

This role sits within the Retail team, where the workplace culture is collaborative and inclusive. Though small the E-Commerce team offers a unique digital window to customers who otherwise might not experience our physical retail offering. We value teamwork and a spirit of independent endeavour, as well as an appreciation for providing customers with the highest quality product and experience.

The E-Commerce Assistant is responsible for the smooth day to day operation of the online shop, including, but not limited to, writing product copy, adding product photography, liaising with the design team to produce promotional banners, and producing content for social media channels. The postholder will assist the E-Commerce Manager in administrative tasks with the goal of maximising revenue generated by the English Heritage online shop. You will ensure products are uploaded swiftly with accurate and enticing copy, and beautiful photography. You will help deliver an exceptional customer journey and experience by optimising site navigation and liaising with our warehouse team to address all customer enquiries and inventory movements. You will assist in the creation of digital marketing campaigns and production of engaging social media content to entice new visitors to the online shop and aid in conversion.

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Grant Atkinson-Smith (Ecommerce Manager) at grant.atkinson-smith@english-heritage.org.uk.

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England’s heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone’s story.

You can find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.

You’ll find it’s a workplace like no other – taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you’ll enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You’ll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

Benefits include:

  • The opportunity to progress your career within the heritage sector;
  • Apprenticeship opportunities
  • Subscriptions to professional bodies
  • Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
  • 25% discount in our shops and cafes;
  • Enhanced Maternity/Paternity/Shared Parental leave
  • 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
  • Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
  • Flexible hours

Interviews will be held on the week commencing 9 January 2023 via Microsoft Teams or in person at the English Heritage offices in Swindon.

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