E-Commerce Customer Service Assistant Manager - London

E-Commerce Customer Service Administrator

Job Description

We are a fast-growing online branded footwear retailer and have been trading since 1992. We sell on multiple marketplaces and are one of the UK’s largest marketplace sellers.

We are looking for a full-time Ecommerce Customer Service Administrator based at our head office in Greenford, London.

We welcome applications from job seekers who have the graduate visa opportunity that leads to tier 2 sponsorship which will be considered alongside all other applications.

About the Role

The Ecommerce Customer Service Administrator is responsible assisting the customer service manager. We are looking for a passionate individual to make a difference in our company. This is your opportunity to come and join a fast-paced organization that’ll give you the chance to take on responsibility and progress your career quickly.

Main Responsibilities

• Ensuring Amazon A-Z cases, eBay resolution centre disputes and return requests, and PayPal cases are responded to promptly and precisely.
• Track customer complaint resolution
• Investigating and solving customers’ problems, which may be complex or long-standing
• Accountable for all customer service tasks to be completed accurately and on time, including; customer emails, refunds, returns, customer escalations etc.
• Liaison with courier companies, resolving parcel delivery issues including managing claims for lost parcels.
• Liaising with our internal departments including inventory management, the Warehouse, and order fulfilment to ensure that queries regarding deliveries and orders are resolved.

Minimum Requirements

• At least 2 year of experience supporting Amazon customers for a business selling on Amazon
• Experienced with a customer email management system
• Strong time management skills, with excellent attention to detail and, can successfully manage multiple responsibilities simultaneously.

Preferred Skills

• Experience Ebay, and other marketplaces
• Experience with Shopify
• Experience with Edesk
• Knowledge of Microsoft Office 365 app suite
• Experience with ClickUp
• Experienced in liaising with different courier companies

Pay and benefits

we offer a monthly performance bonus.

Over time is available

Job Types: Full-time, Permanent

Salary: £37,500.00-£42,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Profit sharing
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Please explain your Immigration and right-to-work status in the UK in detail.
• Where do you live?

Experience:

• e commerce Amazon customer service: 3 years (required)

Work Location: One location