E-Commerce Customer Service Assistant Manager - London

E-Commerce Customer Service Administrator

Job Description

We are a fast-growing online branded footwear retailer and have been trading since 1992. We sell on multiple marketplaces and are one of the UK’s largest marketplace sellers.

We are looking for a full-time Ecommerce Customer Service Administrator based at our head office in Greenford, London.

We welcome applications from job seekers who have the graduate visa opportunity that leads to tier 2 sponsorship which will be considered alongside all other applications.

About the Role

The Ecommerce Customer Service Administrator is responsible assisting the customer service manager. We are looking for a passionate individual to make a difference in our company. This is your opportunity to come and join a fast-paced organization that’ll give you the chance to take on responsibility and progress your career quickly.

Main Responsibilities

  • Ensuring Amazon A-Z cases, eBay resolution centre disputes and return requests, and PayPal cases are responded to promptly and precisely.
  • Track customer complaint resolution
  • Investigating and solving customers’ problems, which may be complex or long-standing
  • Accountable for all customer service tasks to be completed accurately and on time, including; customer emails, refunds, returns, customer escalations etc.
  • Liaison with courier companies, resolving parcel delivery issues including managing claims for lost parcels.
  • Liaising with our internal departments including inventory management, the Warehouse, and order fulfilment to ensure that queries regarding deliveries and orders are resolved.

Minimum Requirements

  • At least 2 year of experience supporting Amazon customers for a business selling on Amazon
  • Experienced with a customer email management system
  • Strong time management skills, with excellent attention to detail and, can successfully manage multiple responsibilities simultaneously.

Preferred Skills

  • Experience Ebay, and other marketplaces
  • Experience with Shopify
  • Experience with Edesk
  • Knowledge of Microsoft Office 365 app suite
  • Experience with ClickUp
  • Experienced in liaising with different courier companies

Pay and benefits

we offer a monthly performance bonus.

Over time is available

Job Types: Full-time, Permanent

Salary: £37,500.00-£42,000.00 per year


  • Casual dress
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Profit sharing
  • Sick pay
  • Store discount


  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Please explain your Immigration and right-to-work status in the UK in detail.
  • Where do you live?


  • e commerce Amazon customer service: 3 years (required)

Work Location: One location

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