Ecommerce Assistant - 12 Month FTC - Hatfield / Remote

We’re Ocado Retail. We’re the people powering Ocado.com, the UK’s fastest-growing grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self and Challenge what’s possible. We’re growing fast, and we’re looking for like-minded people to join us for the next step of this.

We are looking for an Ecommerce Assistant to join us on a 12 Month Fixed Term Contract.

Key Accountabilities:

External account management:

• Communicate promo periods to suppliers; chase assets, and liaise with suppliers and external design teams as required.
• Be aware of any related media in the supplier’s media plan, eg. Shop-in-shops.

Internal account management:

• Communicate daily status to the Senior eComm Exec, and relevant business partners where required.
• Identify and escalate issues where required.
• Liaise with Trading Managers and Assistants to ensure promos are correct, and checked on time.
• Liaise with the Merchandising team to deliver completed assets on time.

Workload management:

• Anticipate workload/resource requirements and plan accordingly.
• Produce reports to track efficiency.
• Ensure that resources are being used effectively, that production stays on track, and that media is delivered correctly and on time.
• Continuously improve the process.

Quality control:

• Ensure that all banners are correct. Feedback corrections to suppliers and/or correct banners as applicable.

Design:

• Create internal banners, understand brand guidelines and optimise media within set guidelines.

Day-to-day duties include:

• Share up-to-date application guides and templates with all suppliers.
• Update guidelines and supporting content for internal and external parties where required.
• Check artwork against Ocado Retail application guides.
• Correct or feedback to suppliers as required.
• Upload all banners into Scribe.
• Code HTML banners where required.
• Liaise with Trading Managers and Assistants to ensure promos are correct, and checked on time.
• Liaise with the Merchandising team to deliver completed assets on time.
• Proactively communicate workload status to business partners.
• Develop and maintain positive relationships with all stakeholders.
• Set up the SFC sheet
• Create NSTs
• Brief suppliers
• Download media
• Process late media
• Optimise banners
• Check banners
• Check missing media / promotions
• Map categories
• Add content (search / category)
• Onboard suppliers.

Skills, Experience and Qualifications:

Essential:

• Good Project Management or Account Management
• Good attention to detail
• Commercial awareness
• Ability to multitask and prioritise workloads in fast-paced environments
• Good verbal and written communication skills
• Adobe CC – Photoshop
• MS Excel

Desirable:

• CMS expertise
• HTML
• Tableau

What We Offer You

At Ocado, we value our employees and offer flexible/hybrid working, as well as being rewarded for your contribution through our fantastic benefits including:

• 15% Ocado.com discount
• 20% Marks and Spencer discount
• 26 Days Annual Leave plus bank holidays
• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
• 50% income protection
• 4x salary life insurance
• Flexible benefits including dental insurance and Cycle to Work
• Tax-efficient electric vehicle leasing scheme
• Access to a retail discount platform, providing discounts and cashback
• Free onsite parking and free shuttle service from Hatfield station
• Regular socials, including Town Halls and Mixers & our ORL Summer Party
• Onsite canteen and coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
• As part of our inclusive nature, help make change within the business and join any of our Networks

Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station – just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

Recruitment Privacy Notice
Ocado Retail Limited will process and store your personal information in accordance with our Recruitment Privacy Notice. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.