Ecommerce Coordinator - Lancing / Remote

We have an exciting opportunity for a Ecommerce Coordinator to join our amazing team. The role is based in Lancing (with hybrid working).

Woking Hours – 35 Hours per week

Job Type – Permanent

We’re Scouts and everyone’s welcome here – all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Ecommerce Coordinator:

We are rejuvenating the team post pandemic, during the past year we have pivoted the business from a B2B Wholesaler to a direct to customer model, with huge untapped potential for growth. This role is an opportunity to deliver career defining LFL’s and KPIs. We are a close knit, small team who work in a fast paced, agile way. You will be empowered to make decisions and learn fast.

Key responsibilities as our Ecommerce Coordinator:

  • Analysis of data to suggest and make impactful decisions, considering the customer journey and overall website experience for our users
  • Website meetings – provide suggestions at these discussions for making better use of our customer journey, and communicating these to the Ecommerce Product Manager
  • Analysing performance daily in Google Analytics to highlight most viewed areas, bounce rates, problem areas and in turn make suggestions to rearrange the website or improve end user experiences
  • Work with Marketing, Merchandising and Buying to prioritise product data considering intake dates, trade requirements and planned marketing activity
  • Report and log any website issues or bugs via the task management system and track progress
  • Create topics and wording for promo areas e.g. Promo Bar, Trust Bar and Promo T&Cs
  • Testing new or evolving web improvements until completion, working with relevant teams for a resolution in a timely manner
  • Supports Ecommerce and Merchandising in stock control, setting up of categories as required and ensuring all the right perimeters are in place for that product type e.g. Ex-Stock, Email me when back in stock or Pre-Order

What we are looking for in our Ecommerce Coordinator:

  • Experience of managing ecommerce plans and supporting an ecommerce strategy
  • Ecommerce/retail background is ideal
  • Experience of innovative methods such as customer journey mapping
  • Experience collaborating with buyers, merchandisers and marketers
  • Strong Ecommerce background
  • Photoshop experience

What we can offer you as our Ecommerce Coordinator:

  • Work in a way that suits you, your role and your department
  • Be proud to say you’re part of a team with Investors in People (Gold)
  • Plenty of opportunity for learning and development
  • 25 days holiday a year, plus bank holidays rising to 28 days after two years, then increasing again to 32 days after five years (and we don’t insist you go camping)
  • Four extra days to look after your family when they need you
  • Three extra days over Christmas (that’s our gift to you)
  • When you’re at the office, you’ll be surrounded by beautiful surroundings – our Lancing office being just five minutes from the sea (that means lovely lunchtime walks along the beach)
  • Be part of a team that believes having fun’s important too, with regular culture huddles, team and charity days creating a great informal work environment where you’ll get to build great relationships

We are proud to be a family-friendly employer and offer…

  • Up to four personal days paid leave a year
  • Maternity/Paternity Leave
  • Childcare Vouchers
  • Flexible working hours
  • Store Discount at our Scout Store + other online benefits
  • Study and volunteer leave


Apply Here

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