Ecommerce Executive - Ocado Smart Platform - Hatfield
Ecommerce Executive – Ocado Smart Platform (FTC)
Contract type: Contract – until 30th May 2025
Location: Hatfield (Blended working – 2-3 days in the office)
Working hours per week: 40 hours
Level: Entry – Executive
Application closing date: Monday 21st October
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
What you’ll do
Each day is different and new stuff pops up all the time, but you should expect to work on the following tasks regularly:
External account management
• Communicate promo periods to suppliers; chase assets, and liaise with suppliers and external design teams as required. Onboarding new suppliers, Trading Managers and Assistants, and Merchandising team members
• Be aware of any related media in the supplier’s media plan, eg. Shop-in-shops
Internal account management
• Communicate daily status to Supplier Content Design Team Lead, and relevant business partners where required
• Identify and escalate issues where required
• Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time
• Liaise with the Merchandising team to deliver completed assets on time
Workload management
• Set up and manage processes for each promo period
• Anticipate workload/resource requirements and plan accordingly. Produce reports to track efficiency. Ensure that resources are being used effectively, that production stays on track, and that media is delivered correctly and on time
• Continuously improve the process
Quality control
• Ensure that all suppliers have up-to-date application guides. Ensure that all suppliers have up-to-date templates. Ensure that all banners are correct. Feedback corrections to suppliers and/or correct banners as applicable
Design
• Create internal banners, understand brand guidelines, and optimise media within set guidelines
Stream management
• Manage the delivery of the day-to-day output of their dedicated area
• Using Insights data, report on the effectiveness of each area post promo
• Be an agent for change in your area, developing, self-evaluating, and enhancing processes, whilst also acting as the promoter of your stream
Strategy
• Thinking within Workstream – how owned plans & actions affect others in the same workstream, how plans & actions of workstream team members affect owned plans and collaboration opportunities within the same workstream
• Collaboration
• Actively looking for opportunities to improve owned areas, and to collaborate within workstream (e.g. Digital & CRM)
Who you are
Essential
• Good attention to detail
• Commercial awareness
• Ability to multitask and prioritise workloads in fast-paced environments
• Good verbal and written communication skills
• Adobe CC – Photoshop
• MS Excel
Desirable
• CMS expertise
• HTML
• Good project management or account management experience
• Tableau
What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.