eCommerce Manager - Bracknell / Remote
We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco and we operate across 7 European countries.
Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.
We are looking for a eCommerce Manager to join our Store Support Centre in Bracknell. The role offers hybrid working, with 60% office based and 40% home working.
About the role …
The eCommerce Manager for Salon Services will drive our sales growth through our UK professional customer website. You will be supported by 2 eCommerce Merchandisers and a product and promotions information co-ordinator. You will be responsible for the sales and margin performance of the high performing UK Trade website, selling to professional Hair and Beauty customers. In this role, we are looking for someone with strong commercial skills and understanding, highly customer focused on the needs of a professional customer, with strong line management skills.
Key Responsibilities …
- Identify new opportunities, trends and customer behaviours, and work with the wider business to continue to grow the sales that we have generated in the past few years
- Understand and work across the business, particularly with Merchandising and Marketing to develop the end-to-end eCommerce proposition for the UK Trade customers
- Use insight to track competitor activity to understand customer habits and best practices
- Work with the merchandisers to make on-site improvements and make merchandising decisions
- Lead a team of people to deliver company and eCommerce objectives. Develop a diverse team, creating an inclusive environment, helping each team member maximise their potential whilst feeling a genuine sense of belonging
- Work with the eCommerce merchandisers to decide, agree and set up each campaign to support the overall business priorities and activity, determining what works well for the UK eCommerce channel and prioritising accordingly
- Balancing new product launches with promotional campaigns, ensuring that New Ranges are launched on time and with all the information that a customer needs to find them
- Act as the main engagement contact for the customer service centre, ensuring they are informed of upcoming campaigns and that their thoughts are incorporated into campaign feedback and planning
Why Sally?
- A culture where people can come as they are because everyone is welcome here
- Competitive rate of pay
- Matching pension scheme
- Employee Discounts and offers
- Free on-site parking
- Partners with Retail Trust providing online and in-person wellbeing support
Our values are important to us and we want our staff to be able to be themselves at work, sharing knowledge and passion with teams and customers and be bold! Don’t be afraid to say yes and make decisions. At Sally we want people to drive growth and create their own futures and most importantly take care of each other, our community and the planet.
We all play a role in building a truly diverse, inclusive company. Finding beauty in diversity is in our DNA because our differences are what make us beautiful. Our diversity, inclusivity, and self-expression are what fuel our innovation and growth. In our company, we come together to create a culture for one & all.