eCommerce Operations Specialist - York

Position Snapshot
Business area: Nespresso
eCommerce Operations Specialist
Location: York or Gatwick, Hybrid
Salary: competitive salary (£25,000 – £30,000 depending on experience) + potential bonus + other fantastic benefits


This is a full-time permanent opportunity, but we are always open to discuss individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like for you.


Position Summary
We have an exciting opportunity for an eCommerce Operations Specialist to join the team. Working across the UK&I you will contribute to the management of the day-to-day content related activities of the digital channels by: ensuring eCommerce touchpoints provide the best user experience to convert visitors into satisfied customers, updating website and app with content and features according to local campaigns and global product launch and contributing to the overall objective of providing best-in-class digital user experience across eCommerce touchpoints.


A little bit about us
We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers’ own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines.
From sourcing through to recycling, sustainability is at the core of Nespresso’s business, which is why every cup of Nespresso coffee will be carbon neutral by the end of 2022. Nespresso sources 93% of its coffee through its AAA Sustainable Quality™ Program, with almost half also certified with Rainforest Alliance or Fairtrade. Nespresso capsules are created from aluminum, an infinitely recyclable material that is recirculated into the aluminum supply chain.


With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp ™ – operates 45 boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland. To learn more visit
This role involves ensuring consistent and optimized digital experiences across all eCommerce touchpoints, coordinating product launches and campaigns, and managing day-to-day operations and quality assurance. You will also:


  • Support brand consistency of digital experiences delivered on all digital touchpoints (web, mobile web, app)
  • Coordinate the integration of all product launches and digital campaigns into the content management system for global and local campaigns and ensure planning of activities (including eCommerce Operations specialist activities) include enough time for set-up, testing and final publishing.
  • Support e-merchandising activities through cross-sell, up-sell & eCRM strategies
  • Support other departments to implement their projects that have a digital element.
  • Produce best practice guides for local market and to share with other markets via HQ
  • Ensure all activities are aligned and validated with Local & HQ stakeholders
  • Ensure all content, legal terms & conditions are compliant with local laws and guidelines
  • Ensure all technical issues with digital boutiques are logged, monitored, followed and escalated when need be according to Nespresso guidelines


What will make you successful?


To be successful as an eCommerce Operations Specialist you will have prior experience in the operations space with either experience in digital / eCommerce or the desire to pursue a career in this field. You will also:


  • Be a true team player
  • Problem-solver, detail-orientated with a focus on quality assurance
  • Strong organizational skills
  • Strong communication and stakeholder management skills
  • A strong interest in eCommerce and customer experience
  • Self-motivated and proactive in seeking out opportunities for improvement


What you need to know


What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.


Job advert posting date 13th April 2023
Job advert closing date 13th April 2023


We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.


At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
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