Ecommerce Optimisation Executive - Hatfield

About the role

We have a really exciting permanent opportunity within Ocado Solutions as an Ecommerce Optimisation Executive! This role will be on a hybrid basis with 2 days a week in our amazing Hatfield offices and 3 days working remotely!

Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP comprises access to Ocado’s physical automation, allowing highly efficient preparation of orders, together with the full end-to-end software applications required to operate a world class online grocery business, bringing the best possible operational economics, consumer experience and service to our partners. Since 2017 we have signed agreements to provide our unique e-commerce solution to a number of the world’s largest grocers, including Groupe Casino (France), Sobeys (Canada), ICA (Sweden), Kroger (USA), Coles (Australia), AEON (Japan), Alcampo (Spain), Lotte (South Korea) joining our UK partner Morrisons and the Ocado/M&S joint venture. 50+ Customer Fulfillment centres (CFCs) are already committed across our various partners. We continue to invest significantly in our technology and people in order to deliver for current clients and to forge exciting new partnerships.

The Partner Success department works closely with our international retail partners to help them operate the Ocado Smart Platform in the most effective way. The team is organised around 3 verticals: Growth, Fulfillment/ Supply Chain, and Last Mile, alongside a team of partner success managers who manage ongoing relationships with partners.

The goal of partner success is to ensure our partners get maximum value out of our technology; we help partners solve strategic business challenges, share best practice, and enable them to drive their ecommerce business through data and subject matter expertise. Partner Growth is a new area within partner success dedicated to supporting our partners to achieve strong commercial results through sharing data, insights, and best practice. We support partners with strategies around customer acquisition, retention, and onsite optimisation .

We also help partners maximise the ecommerce functionality within OSP to help unlock more growth. Within this team, there will be leads across the following areas: acquisition, retention, monetisation/ retail media, and ecommerce trading and optimisation, supported by a dedicated Insights team

What else will you be doing?

• Understand the ecommerce technology roadmap, and keep both partners and wider partner success teams informed of important developments.
• Working with internal teams to help identify key OSP ecomm features and support with partner training and adoption.
• Measure utilization of all ecommerce functionality across partners, and regularly update this to reflect additions of new features
• Keep internal stakeholders ( solution managers primarily) up to date on feature utilisation, and hold them account to drive onboarding of key features with their partners
• Maintaining team reports and dashboards, presenting and sharing insight internally.
• Support with deep dive analysis on partner performance
• Drive quarterly audit process, collaborating with broader team to collate and present growth plans for each partner and keeping internal stakeholders engaged in process

About you!

• Previous experience and demonstrable breadth and depth of knowledge of the Ocado solutions ecommerce environment highly preferred (or similar external)
• Exposure to and understanding of key ecommerce metrics and how to influence them
• Fast learner, comfortable upskilling on new systems
• Able to translate and transfer knowledge effectively
• Highly analytical, comfortable using data to influence decisions
• Excellent interpersonal and stakeholder management skills at all levels, including strong written and verbal communication skills
• Ability to prioritise workload against business/project requirements and key customers/Partners
• Customer oriented, able to build strong relationships with our partners, and understand their business context
• Self-motivated, able to deliver under deadlines and multi-task under pressure
• BA/BSc degree in a technical field or equivalent practical experience is preferred

Benefits

What we offer you!

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days ‘working from anywhere in the world’ policy
• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme & Salary Sacrifice Car Leasing scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)