eCommerce Retention Manager - Osterley

Full Job Description

We’re NOW, part of the Sky family and one of the UK’s leading streaming platforms. We’re the only place to get Sky Cinema and Sky Sports without a contract. We’re brilliant TV made by brilliant people. We’re big on real diversity, inclusion and collaboration. And we need talent to keep pushing boundaries and grow our brand. Big-thinkers. Changemakers. Showstoppers. Join in.

“This is a new role in the eCommerce team driving forward a better experience for our existing members – ensuring our existing journeys are continuously optimised to improve retention and engagement and are accelerating up-sell and cross-sell opportunities. We are looking for a strong data-driven eCommerce player focussed on retention to join our friendly and dedicated team of experts.”

What you’ll do:

Responsible for using data to ensure our existing customer journeys, including cancellation are optimised to drive core KPIs.
Identify opportunities and deliver core projects to improve capabilities to maximise performance, working closely with our product teams to plan into roadmaps.
Collaborate with the Commercial Retention team, Merchandising & Optimisation and CRM teams to drive forward customer innovation .
Report on journey performance and present findings to a wide range of stakeholders.

What you’ll bring:

You are educated to degree level and have experience of eCommerce and retention journey strategies.
You have experience in translating customer needs into eCommerce delivery, with a focus on developing UX & UI that delivers an excellent customer experience.
You are skilled at project and product planning, including product definition, feature prioritisation and trade-off processes.
You have excellent analytical skills and experience of using Adobe Analytics or similar.
You have a talent for developing strong relationships and communicating your ideas to senior stakeholders.

NOW Team Overview
Everyone at NOW is a fan of our movies, shows and sport. But for us, the real action lies behind the scenes. With over 250 people, we’re more than just brilliant entertainment. We’re forward-thinking, people-focused and passionate about world-class experiences. Here, you’ll feel your confidence grow as you make your mark. And as part of an inclusive and supportive team, we’ll make sure you develop to your full potential.

The Rewards:
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place or a NOW Membership
A generous pension package
Private healthcare
Discounted mobile and broadband
Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And dependin

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