ECommerce Trading Executive - Hertfordshire

As we continue our mission to make people happy through chocolate, we’re looking for a Ecommerce Trading Executive to join our ECommerce team on a permanent basis.

Along with demonstrable trading experience, you will bring a genuine passion for the customer and their online experience to the trading team and wider business. Organised and efficient, you can act quickly and decisively in making decisions that optimise and improve our customers journeys online.

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we’ve adopted hybrid working. This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like! The on-site location for this role is our Head Office, ‘Mint House’, in Royston, Hertfordshire. Our home from the very beginning, it’s just off the A505 and 10 minutes’ walk from Royston train station, with direct rail links to London King’s Cross.

What you’ll be doing….

  • Overseeing the Digital Trading Calendar to ensure all updates are briefed in on time.
  • Maintaining and sharing all performance reporting.
  • Owning the promotional set up and reporting for online platforms.
  • Coordinating digital toolkits for customer campaign information.
  • Planning and coordinating all updates on the Hotel Chocolat website.
  • Optimising on-site search and reporting on results.
  • Conducting rigorous onsite checks regularly, ensuring the best customer experience.
  • Ensuring our website is adhering to best practice and latest trends through competitor analysis.
  • Driving category performance to ensure budget expectations are met.

Who you are…


  • Ideally, two years’ experience in an eCommerce Trading role.
  • Intermediate Excel user to create and maintain worksheets.
  • Analytical experience using Google Analytics and Contentsquare.


  • Previous experience working with Digital Marketing and UX teams.
  • Experience using HTML and CSS.

Who are we?

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.

A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.

Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.

To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here:

Apply Here

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