Ecommerce Transformation Assistant - Hatfield/ Remote

Vacancy No
VN282

Job Type
Fixed Term

Location
Hatfield

Job Details
We’re Ocado Retail. We’re the people powering Ocado.com, the UK’s fastest-growing grocer, and* Zoom by Ocado*, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.
We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what’s possible.
We have ambitious plans and vision to never-stop making our customers’ lives better, by delivering the supermarket of today, tomorrow. We’re excited that you are going to join us on the journey, so welcome to the team!

The Role/Profile

At Ocado Retail, the Ecommerce Transformation Assistant, working in conjunction with the Senior Ecommerce Transformation Executive, has responsibility for supporting the execution of Customer transformation workstreams, including within company-wide programmes, which have the objective of achieving business goals such as personalisation or value perception.

The role requires self-management across project managing multiple concurrent priorities, with strong organisational skills and keen attention to detail.

Key Responsibilities

• Supporting the Senior Ecommerce Transformation Executive to enable perfect implementation and on-going delivery of new and innovative commercial opportunities, you will work closely alongside digital dev, marketing, merchandising and creative teams
• Supporting the on-going development of our trading calendar across events and promotions on-site, working closely with our creative and merchandising teams
• Reviewing and testing Ecommerce features and functionality delivery, ensuring they meet the requested scope and supporting with understanding that their performance demonstrates that it aligns to both customer and commercial needs, working alongside the business Transformation Team and customer experience
• Assisting the development and documentation of best practices, processes and guidelines to support transition of features and functionality to BAU teams
• Helping with scoping, manipulating and interpreting analysis, reporting and research to effectively track KPI performance across owned areas, helping to identify opportunities to improve customer experience
• Aiding the broader Ecommerce team to achieve their goals, supporting ad-hoc requests as required such as review monitoring

Desired Skills and Experience

• Previous experience working in Ecommerce desirable though not essential
• Minimum 2:1 degree
• Strong analytical skills
• Stakeholder management skills
• Good IT skills across Microsoft Suite (Excel, PowerPoint, Word), PC literate and comfortable with learning new systems
• Experience in working to deadlines, highly organised, flexible and dynamic

What We Offer You
At Ocado, we value our employees and offer flexible/hybrid working, as well as being rewarded for your contribution through our fantastic benefits including:
Core Rewards

• 26 Days Annual Leave plus bank holidays
• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
• 50% income protection
• 4x salary life insurance
• 15% Ocado.com discount
• 20% Marks and Spencer discount
• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
• Hybrid Working (2-3 days a week connecting, collaborating, and learning together without colleagues)

Health & Wellbeing

• Private Medical Insurance
• Critical Illness
• DigiCare+
• Healthcare Cashplan
• Health Assessment
• Dental Insurance
• Eyecare Vouchers
• Digital GP
• Mental Health

Flexible Benefits

• Tax-efficient electric vehicle leasing scheme
• Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station
• Regular socials, including Town Halls and Mixers & our ORL Summer Party
• ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
• As part of our inclusive nature, help make change within the business and join any of our Networks

Travel to Apollo
We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station – just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!
Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE
Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

Recruitment Privacy Notice
Ocado Retail Limited will process and store your personal information in accordance with our Recruitment Privacy Notice. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.

Job Type: Contract