In Life Ecommerce Manager - London / Remote

Location: The Speechmark, London (Blended home working)
Salary: Competitive + Vodafone Benefits
Hours: Full time (Part time and Job Shares considered)

We innovate, invent and continuously improve, Vodafone UK Digital works within the heart of our business. Empowering Vodafone’s mission of being a digital-first company is in everything we do.

What will you be doing?

This role will own Digital performance of product categories and Digital journeys. This role is hugely influential across all our Direct sales channels (80% of Retail customers and 70% of TSAR customers researched online before purchasing) and is becoming increasingly important as we see a shift in demand towards Digital as a product. A truly cross-functional role with significant involvement with Manufacturers, Commercial Tribes, Terminals, GTM and the wider Digital Organisation – particularly around big commercial launches such as iPhone and strategic campaigns such as Black Friday.

Key Accountabilities:

• Accountable for delivering sales volume, revenue and TNPS targets as set out within the Detailed Budget
• Own, manage, communicate all category online trading performance, forecasting and planning
• Work with the Merchandising team to prioritise & deliver best in class executions of propositions and promotions.
• Working closely with the Tribe deliver a truly cross-channel customer experience (e.g. Pre-order, back-order) with a drive to converting customers simply online.
• Design long range sales and channel strategy (3 years) to support in planning distribution of digital in the wider organistion
• Build and optimise a best in class customer experience, working with digital product teams and experience leads, measured through channel NPS

Who are we looking for?

• Confident with sales reporting and forecasting, ability to analyse data to gain insights and drive business decisions.
• Excellent communication and presentation skills – influencing and building strong working relationships with various teams, senior stakeholder management.
• Ability to lead teams on the most effective ways to execute propositions and campaigns online.
• Digital background.
• Test and learn approach.
• Working in an agile organisation with Tribe and chapter dimensions for delivery.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

Apply Here