International eCommerce Manager - London

BRAND OVERVIEW

Sunnamusk is an award-winning specialist fragrance house, and market leader in the world of luxury fragrance. We specialize in selling pure oil fragrances, Eau de parfums, candles, home fragrances & beauty care products. It is one of the fastest-growing fragrance brands in the UK.

We strive to build long-term relationships with our employees and customers. We promote diversity and inclusion; we thrive on individuality.

THE ROLE

We are looking for an eCommerce Manager to join our growing team to work in our Head Office in, London.

The Ecommerce Manager will own the day-to-day management of our international websites and associated platforms and systems. Reporting to the Head of Digital and working collaboratively with the Operations and Sales teams, you will drive the strategy for eCommerce growth across all key international regions. The successful candidate will be commercially minded and have a strong aptitude for analytics, project management, and campaign strategy.

JOB DESCRIPTION

• Lead the eCommerce channel in line with company objectives and sales targets
• Work closely with the external digital marketing agency to coordinate advertising campaigns and maximise sales during both promotional and non-promotional periods
• Devise merchandising strategies for new and existing SKUs using a data-driven approach.
• Contribute to new product launches, creating PDPs and landing pages.
• Work collaboratively with Digital Designer and Social Media Manager to create dynamic, engaging and effective digital marketing campaigns
• Conduct regular market research, audience surveys, and competitor analysis
• Produce weekly sales and website performance reports in accordance with department WOW
• Own digital dashboard, combining analytics reports from multiple sources (GTM, Search Console, Klaviyo, etc.)
• Review automated flows and email campaigns via Klaviyo
• Liaise with Operations and Supply team to manage pricing and inventory
• General website maintenance and optimisations
• Using analytics to understand customer journey to optimize sales, measure performance, and define strategy.
• Ensure website is kept up-to-date with; correct offers, correct gift offers, updated banners, new in products, regularly updated product page.

ABOUT YOU

• Proven experience as an eCommerce manager or a similar role
• Shopify Plus and other eCommerce experience
• Strong experience in Google Universal Analytics and GA4
• Confident skills in Microsoft Excel and PowerPoint
• Strong copywriting skills and attention to detail
• Ability to forecast sales and manage budgets
• Report sales numbers to senior stakeholders and the wider team
• Ability to manage internal teams and external agencies and suppliers
• Understanding and experience in stock inventory management
• Understanding of core SEO practices and principles (desired)
• Understanding of paid acquisition channels (desired)
• Email and CRM experience (desired)

SUNNAMUSK CULTURE & BENEFITS

At Sunnamusk, we encourage an environment that is supportive, fun, and friendly to work in. After all, you spend a good part of your life at work – and we think that time should matter. A company that believes in giving back and the power of people, we regularly donate to charitable causes. We like to show our appreciation to our team and like to reward them for their commitment with;

• Paid annual leave
• Annual company dinner & awards – To recognize employee success
• Staff discount of 25% – Across the full range of Sunnamusk Products
• Career progression and opportunity to grow within the company
• Opportunity to be part of the UK’s fastest-growing fragrance brand

RECRUITMENT PROCESS

• First Stage Interview – Telephone/Zoom interview with the recruitment team
• Second Stage Interview – Face to Face Interview with the CEO
• If successful after the second stage interview – you will be offered a letter of employment which will include a 12 week probationary period
• After a successful 12-week probationary period you will receive your permanent offer of employment with Sunnamusk.

If this job sounds like your perfect match, we would love to have a conversation with you and get the ball rolling to start your dream career.

Job Types: Full Time | Permanent

Salary: £40,000 – £50,000 per year

Will need to add the following into Ad if applicable

• Bonus Scheme (Supplemental pay types)
• Day Shift (Schedule)
• Company Events (Benefits)
• Employee Discount (Benefits)
• Hybrid Working

Job Type: Full-time

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Company events
• Employee discount
• Store discount

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• LONDON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s (preferred)

Experience:

• Digital marketing: 3 years (preferred)

Work Location: One location