International eCommerce Manager (Maternity Cover) - London


Our International business has the exciting job of bringing our famous clothing, food and home products to over 32 million customers worldwide. Collaborating with our partner businesses, different countries and cultures, you’ll work with colleagues around the world to help us reshape International as we know it.

Our ambition is to more than double International retail sales online, so there’s never been a better time to join the department and make your mark as we continue to build inclusive and diverse relationships, and put the business and our colleagues at the forefront of every decision we make!

All the details

Please note this role is a 12 month maternity cover

What’s in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • 20% Colleague discount on most things from furniture, fashion and food.
  • A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
  • Attractive annual bonus, based on company performance and personal objectives.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
  • Charity Volunteer Day – A paid day away from work to support your chosen charity.
  • A very generous Defined Contribution Pension Scheme and Life Assurance
  • Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes

What you’ll do

As the International eCommerce Manager you will be responsible for driving sales and profit growth through our Global online markets. You will use your expertise to define the overall eCommerce strategy, delivering all KPI’s, revenue and customer growth. You will execute those strategies collaboratively at pace and to exacting standards. Growing these markets is key to our International strategy, and we’ll be looking to you to instil the trading mentality required to capture the opportunity. In return you can expect outstanding personal development, plenty of senior leadership exposure and to thrive in a vibrant, collaborative and sociable division. Managing a team of 3 you will be responsible for delivering the sales, trading and operational plans in over 95 markets.

  • Create and own the operating plan including sales, margin, costs and profit across all Direct to Consumer (D2C) markets.
  • Drive excellence and growth across all Partner led markets with an Omnichannel lens facilitating best practice.
  • P&L responsibility for PurePlay markets, delivering value and reducing costs. Set the trading and promotional calendars and work with the extended team to implement these.
  • Creation of 3-5yr plans, operating budget and sales plans, including quarterly revisions.
  • Drive merchandising improvements to optimise conversion & AOV across owned markets and improvements in NPS across all markets.
  • Improves site efficiencies on range, propositions and pricing to improve profit and customer excellence and satisfaction.
  • Set and deliver yearly strategies across all markets across all Online touchpoints
  • Work with the extended team to manage and improve the proposition by market including delivery, payment, contact centre, content localisation.
  • Reporting commercial performance across markets, highlighting risks & opportunities and performing ad-hoc analysis against KPIs.

Who you are

  • Proven experience within a similar eCommerce role.
  • Commercial thinker with experience delivering to targets.
  • Strong analytical and problem solving skills.
  • Excellent communication skills influencing cross functional teams and senior stakeholders.
  • Self-motivated with proven leadership ability.
  • Comfortable with entrepreneurial, rapid growth and changing environment.
  • Experience with Salesforce Commerce Cloud preferable.

Everyone’s welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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