Online Trading Assistant - Hertfordshire / Remote

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand and continues to grow rapidly, with a range extending from luxury giftable chocolates to alcohol, coffee and our pioneering drinking chocolate system, the Velvetiser™. We’re multi-category, multi-channel, and multi territory, always with the customer, and our direct connection with them, at the heart. Our mission is to make people happy through chocolate. Customer, colleagues, cacao farmers and suppliers can all benefit from the success we create together.

To support our ongoing growth, we’re looking for a self-motivated and organised Online Trading Assistant to join our Digital team on a permanent basis. Here at Hotel Chocolat, we’ve adopted a hybrid working pattern: this role will be split between our site at Mint House, Royston for three days a week and remotely for the remaining two days.

You will work collaboratively as part of the wider marketing team; assisting with updates encompassing all areas of the Hotel Chocolat website including maintaining product listings, merchandising products, creating landing pages and supporting online campaign delivery. You’ll have a genuine passion for the customer and their online experience with us.

SHOW US HOW ITS DONE

• Co-ordinating new and maintaining current product listings on the Hotel Chocolat website.
• Acting quickly and decisively with good judgement to make decisions and perform on action.
• Implementing promotions and campaigns across our digital touchpoints; working closely with the Marketing and Trading team.
• Assisting with UAT testing and project delivery requirements to promote and ensure further digital growth.
• Assisting with A/B testing opportunities to optimise website performance.
• Updating key landing pages of the website and applications.
• Acting as the main point of a contact for support requests and day to day queries.

WHO YOU ARE & WHAT YOU HAVE

Essential

• An attentive eye for detail to continuously improve how our customer sees our website; always looking for new ways to optimise and improve their journey.
• Competent using Microsoft Excel.

Desirable

• Analytical experience using tools such as Google Analytics.
• Experience updating HTML.
• 1+ years experience in an eCommerce Role would be advantageous but not needed.

WORKING AT HOTEL CHOCOLAT

You’ll play a vital role within a constantly evolving company, in a friendly and energetic workplace. Every single person who works for us has the opportunity to study for our highly respected Chocolate Diploma. Staff perks include an unlimited 50% discount on all our products, as well as 70% off the rate card price for you and your guests when you stay at the Hotel Chocolat – our hideaway on the paradise island of Saint Lucia, set among the cocoa trees of our historic Rabot Estate.

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.

We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.

Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.