Platform Capability Lead - Remote / London

Location: The Speechmark, London (Blended home working)
Salary: Competitive + Vodafone Benefits
Hours: Full time (37.5 hours per week – Mon to Fri)

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

We innovate, invent and continuously improve, Vodafone UK Digital works within the heart of our business. Empowering Vodafone’s mission of being a digital-first company is in everything we do.

What will you be doing?

You will lead in delivering and running the strategy for digital platforms across our Online Shop; Basket, Checkout, SCMS, SEO, Hyperscaling and AOM. You will be responsible for KPIs across the Shop experience for customers, commercial and collaborate heavily with the journey owners.


You will support and input to the Shop strategy and roadmap and work with the relevant delivery teams to execute the channel strategy. You will also be responsible for platform performance across each of the elements.


You will be a key partner across the digital function, responsible for identifying how to drive revenue, value and base engagement through digital platforms, working collaboratively with the journey Product Owners and the Design and Experience function to identify and deliver new opportunities.


You will be a key part of the Digital Product, Sales team and work with senior leaders across the Consumer business, with the aim of ensuring the platform is robust, customer journeys are engaging and easy to navigate and we are able to analyse and identify opportunities for optimising digital products, contributing to increasing digital sales mix and building capability to underpin the Consumer strategy.


You will build excellent relationships with the various segment leaders to ensure you lead the alignment of business objectives, digital strategy and digital experience and take responsibility for the design, review and launch of new products, propositions and capabilities, ensuring product, platform and content are fully aligned.


This function will identify opportunities to optimise or fulfil new customer needs across journeys, to drive customer engagement, business results and improve experiences. You will work alongside the Go To Market function to ensure there is readiness to build and launch to support the portfolio roadmap and strategy.


Who are we looking for?

  • You will have experience in Ecommerce platforms.
  • You will have Digital Product Ownership experience.
  • You will have experience owning the delivery of digital strategies or implementing digital change programmes or projects.
  • You will have a proven track record of commercial acumen delivering strategic change.
  • You will be able to build strong relationships and credibility across the organisation.
  • You will be capable of working in a complex organisation.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( under Career Support, for guidance.

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