Product Owner - eCommerce Checkout and Payments - Bristol

About us

Dyson is a unique global technology enterprise. We pioneer. Our biggest category today didn’t even exist a few years ago. We are focused on solving the problems that others have ignored, solving them first using our technology and ingenuity. To achieve this, we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are.

We’re growing fast. The ambition for our Direct-to-Consumer business is huge. At the centre of this is our Product Management function. Our goal is simply to make Dyson.com the best user experience in the market. We have a passion for crafting beautifully simple, easy-to-use interactions for owners and customers. Our Product Owners understand how people engage and interact online and are passionate about harnessing the latest technology to develop superb customer and owner experiences.

We always put the customer first and in doing so, we find KPI’s fall neatly behind. With more than 30 direct markets and growing, the ambition is matched with a multimillion-pound development budget. Based in our Bristol Digital Hub – you will be surrounded by a multi-disciplined team consisting of Analytics, Creative/UX, Technical Architects, Business Analysts, and Delivery Managers – all focused on creating world-class journeys.

We’re committed to our campus culture and want to have people collaborating, developing, and learning from each other, five days a week. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role

As our Product Owner for eCommerce Checkout and Payments, you will own and drive the vision and roadmap for Dyson’s payments and checkout journeys. You will define and obsess about hitting strategic outcomes, which are aligned with driving our Direct business. You will validate everything through benefits realisation analysis and be responsible for prioritising demand and managing product backlogs.

You will manage third parties to deliver new payment types and enhance the checkout journeys, and work in cross-functional scrum teams supported by UX research, A/B testing, analytics, development, and commercial, to deliver end-to-end transformational change. You will be responsible for attending all key scrum ceremonies (including signing-off user stories), sprint demos, and stand-ups.

You will manage a complex global stakeholder community through regular communications that are tailored to the audience and build strong relationships with Dyson’s strategic partners to evolve our payments (Adyen, PayPal, Apple, Klarna, and Google).

About you

• A proven track record of working in a digital role, ideally within eCommerce
• A self-starter with a demonstrated ability to deliver results in a fast-paced environment with changing priorities
• Experience in managing third parties, delivering outcomes, and managing critical dependencies
• A customer-centric drive with a focus on the use of high-quality data and insight to fuel decision making
• An impactful communicator with excellent written and verbal communication skills, comfortable speaking to both technical and non-technical teams
• Outstanding teamwork and collaboration skills with the ability to manage a complex group of stakeholders
• Passionate about technology, eCommerce trends, and user experiences
• Ideally with experience working with payment providers, in Agile scrum, with Atlassian Confluence and JIRA, with knowledge of web and payment technologies

Benefits

Financial

• Performance-related bonus scheme
• Competitive pension scheme
• Life assurance
• Discounts on Dyson machines and retail discounts
• Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)

Lifestyle

• 27 days’ holiday (plus bank holidays)
• Free on-site lunches, fruit, and hot drinks
• Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)
• Electric vehicle salary sacrifice scheme
• Ability to purchase additional holiday

Health

• Private medical insurance and dental insurance
• Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.