Senior eCommerce Operations Specialist - London

Position Snapshot
Business area: Nespresso
Senior eCommerce Operations Specialist
Location: Gatwick / London or York – hybrid working

Salary up to £40,000 depending on experience + potential bonus + 12 flexible days in addition to holiday entitlement + free Nespresso machine and monthly coffee allowance + other fantastic benefits

This is a full-time permanent opportunity, but we are always open to discussing individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like for you.

Position Summary
The Nespresso Team are looking for talented eCommerce professionals to join our already high-performing coffee business to continue our digital acceleration. We’re increasing our investment in digital – for the long term – Investing in talent, building agility and unlocking potential.

We have an exciting opportunity for a Senior eCommerce Operations Specialist to join our digital team where you will be responsible for contributing to the management of the day-to-day content related activities of the digital channels (Website, Mobile app, social…) by:

• Contributing to the overall objective of providing best-in-class digital user experience across eCommerce touchpoints
• Driving the execution of campaign operations, providing project support to all relevant stakeholders to ensure adherence to globally defined eMerchandising guidelines & optimization of the digital customer experience.
• Participating in the planning of the yearly digital activities on Nespresso eCommerce platforms in order to ensure that eCommerce, Customer & CRM roadmaps are taken into account within local ecommerce operation plan.
• Driving Nespresso Plus from a planning and digital operations perspective

A little bit about us
We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers’ own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines.

From sourcing through to recycling, sustainability is at the core of Nespresso’s business, which is why every cup of Nespresso coffee will be carbon neutral by the end of 2022. Nespresso sources 93% of its coffee through its AAA Sustainable Quality™ Program, with almost half also certified with Rainforest Alliance or Fairtrade. Nespresso capsules are created from aluminum, an infinitely recyclable material that is recirculated into the aluminum supply chain.

With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp™ – operates 45 boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland. To learn more visit http://www.nespresso.com.

A day in the life of an Senior eCommerce Operations Specialist …
As Senior eCommerce Operations Specialist, there are 3 key aspects to your role. These are: owning the day-to-day running of digital touchpoints and key delivery of allocated projects, developing Digital Channels performance and ensuring compliance. You will do this by:

• Supporting brand consistency of digital experiences delivered on all eCommerce touchpoints
• Building out project plans, stakeholder management, monitoring and delivery so that customers have a seamless experience and optimized purchasing path from call-to-actions to landing pages
• Coordinating the integration of all product launches and digital campaigns into the content management system (copy, visuals, banners) for both global and local campaigns; Ensuring planning of activities (including eCommerce Operations specialist activities) include enough time for set-up, test and final publishing.
• Driving QA agenda
• Driving communication and reporting out of the eCommerce Operations to the wider business
• Working with eCommerce Performance and B2C Commercial teams to monitor digital KPIs with a strong focus on customer journey, behaviours and how we can operationally drive performance
• Working closely with the technical team to support the development of Developer Experience (DX) best practices and tools geared towards Nespresso UK&I
• Driving the capture, documentation and sharing of best practices
• Lead key eCommerce projects
• Support key business projects with a digital dimension
• Working closely with our newly formed PMO Team to ensure cross channel communication of project status within the portfolio and portfolio visibility
• Monitoring Customer feedback on all digital touchpoints from all available sources.
• Supporting the build with Insights on Online Customer Journey and turn them into actions from merchandising optimisations to maximize channel performance through test & learn activities up to HQ roadmap evolution.
• Optimizing digital channels backend performance with CRC stakeholders
• Ensuring all activities are aligned and validated with Local & HQ relevant stakeholders
• Ensuring all content, legal terms & conditions are compliant with local laws and Nestlé Nespresso guidelines and that any technical issues with digital boutiques are logged, monitored, followed and escalated when need be according to Nestlé Nespresso guidelines

What will make you successful?
The successful candidate will bring previous experience in the FMCG D2C sector and a proven track record in eCommerce platforms management (including mobile).

You will have a wealth of experience running a multi-million pound website (Content Management, Merchandising, A/B testing and website QA) and a good understanding of the online acquisition activities and their impact on eCommerce sites.

Previous QA and ecommerce structured testing and testing methodologies experience is essential.

Knowledge of Google Analytics is preferred

What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

Job advert posting date 30/01/2023
Job advert closing date 13/02/2023

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Right to work in the UK
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.