Social Media & Community Manager - London / Gatwick

Position Snapshot

Company name: Nestlé UK&I

Job title: Social Media & Community Manager

Location: Gatwick, London

Salary up to £36,000 depending on experience + potential bonus + excellent benefits


Position Summary

We are currently recruiting for an exciting opportunity for a Social Media & Community Manager to join our social media team based at our Gatwick office. Reporting directly to the Senior Social Media Manager, you will have the scope to be the voice of the world’s largest food & drink manufacturer with some of the worlds most loved brands, think KITKAT, NESCAFÉ and more! You’d be working in our amazing team that’s always looking to drive best in class content & engagement when it comes to all things social.


A day in the life of a Social Media & Community Manager

Ultimately, you will be responsible for managing our Beverages (NESCAFÉ Azera, NESCAFÉ Dolce Gusto, Starbucks At Home) social media community , across multiple platforms, through the development and delivery of social content. Delivering world-class community engagement, supporting our overall business objectives and social content strategy.


Key responsibilities of this role will include:

  • Deliver professional and engaging social content that drives Nestlé social media equity and positive share of voice, leveraging consumer engagement opportunities online.
  • Support and execute the social community strategy and direction, informed by the business objectives and insight, working closely with the wider Social Media teams.
  • Understand the changing consumer landscape and champion the social consumer, providing insights, recommendations and thought leadership to the wider business, particularly our Consumer Engagement Services (CES) team, Brand Teams, Digital and eCommerce.
  • Create and execute new ways to deliver corporate messaging through social media content.
  • Serve as the social voice for Nestlé responsible for developing organic campaigns on a daily basis that really add value.
  • Twitter, Facebook, Instagram, LinkedIn and more! Responding and engaging with consumers and fans, working with Consumer services and internal stakeholders to execute flawlessly.
  • Identify and react in a timely nature to tactical opportunities.
  • Support the proactive management of observed emerging issues, working closely with our Corporate Communications and Consumer Services teams to drive, shape and protect our brands and business reputation.
  • Collaborate cross functionally with internal and external stakeholders to determine the most impactful content. Including working closely with our in-house Content Studio Team to brief paid and organic social content.
  • Support the corporate communications team to develop capability across all things social.
  • Report on monthly social performance to track and share key KPIs for our corporate channels.


What will make you successful

We are looking for a social media professional, ideally qualified to degree level within a creative field. You’ll have some previous work experience in this space whether that be within an agency or in-house and be able to demonstrate some experience of content creation. You’ll also be able to handle big topics and conversations with consumers constantly thinking of ways to innovate with content through great creative ideas. You’ll also:

  • Have a creative eye for video and design as well as being passionate about creating engaging content that delivers for our business whether this is paid or organic.
  • Have experience of managing social communities with a key focus on community engagement working across all social platforms.
  • Be familiar with trending content to understand how Nestlé can be involved whilst maintaining relevance to our audience & tone of voice.
  • Have a proven track record of engaging with consumers including copy writing and be able to share example of your experience during the interview process.


And finally, you will feel comfortable to challenge the status quo, have a real passion to learn and understand the importance of building positive relationships across a wide range of stakeholders. Coupled with this you will thrive in an environment that is often ambiguous understanding how to navigate yourself and stakeholders to positive solutions. This really is a fantastic development role offering you a great opportunity to get stuck in whilst working in a collaborative and supportive team.


What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth.


The opening date for this role is 25th November 2022

The closing date for this role is 9th December 2022


We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

This is a full time permanent opportunity but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like.

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Apply Here

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