TikTok eCommerce - Merchant Mass Incubation Lead - London

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

Merchant acquisition & incubation team is responsible for UK merchant growth, aiming to onboard, incubate, educate merchants and deliver graduate merchants to UK Category teams for long-term business growth.

Job Description

Responsibilities:

• Lead the merchant incubation team and be responsible for thousands of merchant growth from scratch in TikTok Shop, aiming to increase merchant activeness, sales and retention.
• Figure out merchants pain points and life-cycle growth strategy in a data-driven approach, identify opportunities to increase the business for sellers through scalable solutions.
• Lead the team to manage the roll-out including but not limited to incentive policy, growth mission, merchant community, email campaign, merchant education and other incubation activities.
• Work with Product team and other cross-functions to optimize merchant journey in product uploading, content production and after-sales experience with robust product features and smooth experience in TikTok Shop.

Qualifications

• Bachelor’s Degree or above, 5+ years experience in mass account management or mass seller incubation, experience of managing hundreds of sellers is required.
• Has experience in mass seller, user or client management, familiar with key levels including but not limited to incentive policy, growth mission, merchant community, email campaign, merchant education etc.
• Good data sense, ability to deal with complex business analysis and intelligence in defining goals and opportunities.
• Excellent written and verbal communication skills, experience in a highly results-oriented environment with external client interaction is required.
• Has experience of managing teams. Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people.
• Structured and original thinking, ability to thrive in an ambiguous environment and explain complex concepts simply.
• Quick learner, proactive and resilient, ability to cope well under pressure.
• Strong knowledge of the UK e-commerce landscape, consumer demands, digital evolution and mobile transformation is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.