DC Ecommerce Manager - Cotton On Distribution Centre UK, Blenheim Industrial Estate Bulwell, Nottingham

We are looking for a hands-on DC Ecommerce Manager to lead our online operations within a high-volume distribution centre environment. This role sits at the heart of our end-to-end online order journey, ensuring that every customer order is picked, packed, and dispatched accurately, efficiently, and on time. This is not a traditional office-based role, it is an operational management position within a fast-paced distribution centre, focused on delivering exceptional service to omni-channel customers nationwide.

We are seeking someone with a background in warehouse operations, logistics, retail operations, or eCommerce distribution ideally at Team Leader, Supervisor, or junior management level who is ready to step up. This is a development opportunity for someone who enjoys being on the floor, is passionate about operational excellence and can drive results through people and process execution.

Location & Availability: This role is based at our Distribution Centre in Bulwell, Nottingham. The position requires availability from Monday to Sunday, with a standard workweek of 40 hours. The workday starts at 6:45 AM.

ABOUT THE ROLE
As the DC Ecommerce Manager, you will oversee the daily performance of online order fulfilment operations within the distribution centre, ensuring a seamless flow from picking through to dispatch.

You will lead a team in a high-volume environment where accuracy, speed, safety, and efficiency are critical to success. You will be accountable for delivering strong operational performance, improving productivity, and supporting continuous improvement across eCommerce logistics.

KEY RESPONSIBILITIES

Ecommerce Distribution Centre Operations
• Lead end-to-end online order fulfilment operations (pick, pack, and dispatch)
• Ensure all eCommerce orders are processed accurately and shipped on time
• Maintain high operational standards in a fast-moving distribution environment
• Oversee daily workflows to ensure smooth and efficient order processing

Safety & Compliance
• Champion a strong health and safety culture across all eCommerce operations
• Identify, report, and act on hazards, near misses, and incidents
• Ensure equipment is used safely and that maintenance issues are escalated promptly
• Maintain compliance with all warehouse and distribution centre safety standards

Productivity & Performance Management
• Drive key operational metrics, including orders per hour, cost per order, overall work rate, and fulfilment accuracy and efficiency
• Support workforce planning, scheduling, and resource allocation
• Monitor performance trends and take action to improve outcomes

Team Leadership & Development
• Lead, coach and develop team members to achieve operational targets
• Foster a high-performance, engaged, and accountable team culture
• Support training, onboarding, and continuous development initiatives

Continuous Improvement & Innovation
• Identify inefficiencies in fulfilment processes and implement improvements
• Contribute to operational innovation to improve speed, accuracy, and cost

Stakeholder & Reporting
• Report on daily, weekly, and monthly DC eCommerce performance
• Share insights, risks, and opportunities with leadership teams
• Work cross-functionally to support the broader business strategy

THE WINNING SKILLS 

• Resource Planning

• Project Management

• Experience leading high-volume eCommerce operations 

• People Development (coaching, mentoring, and capability building)

• Results Orientation / Drive for Results

• Decision-Making

• Continuous Improvement and Operational Mastery

• Commercial Acumen

• Flexibility and Agility

• Empowerment and Delegation

• Growth Mindset

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding culture. We believe our people deserve the best spaces to support their work and we also provide:

• Competitive Salary 

• Additional holiday (purchasing leave - More You Time)

• A Team Culture that feels like a family and celebrates YOU

• Baby pack for new parents

• Bike Scheme

• Wider Tech Benefit

• Class Pass Benefit

• Career Development Opportunities

• Bi-annual Our Awards including a Cotton On Foundation Trip

• Exceptional 50% product discounts

• Employee Assistance Program

• Training/professional development

If you are looking for a new challenge and feel you have the relevant experience then we'd love to hear from you!

Please Apply now to submit your application.

Who are we?

Cotton On Group’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On Group is a global fashion and lifestyle retailer with eight brands across Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. 

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at careersuk@cottonon.com so we may support you in completing the job application process.