Director – Omni Channel & eCommerce Transformation

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Director

Job Description & Summary

Director – Omni Channel & eCommerce Transformation

About the role

As a Director within our Customer and Digital Transformation team, you will lead growth and delivery across omni channel, eCommerce, trading and product transformation in Retail and Consumer markets. This is a senior leadership role focused on originating and scaling client relationships, shaping complex transformation programmes, and building market-leading propositions in areas including AI-enabled and agentic commerce.

You will play a critical role in driving revenue growth, managing pipeline, expanding key accounts and identifying new client opportunities. You will combine deep industry expertise with strong commercial acumen, bringing credibility with C-suite stakeholders while leading high-performing delivery teams.

What your days will look like

• Owning and driving a sales pipeline across retail and consumer accounts
• Identifying and converting new logo opportunities in omni channel, digital commerce and product transformation
• Building and maintaining trusted relationships with C-suite clients including Chief Digital Officers, Chief Data Officers, Chief Commercial Officers and Chief Product Officers
• Leading complex proposals and RFP responses, shaping value propositions and commercial structures
• Developing and scaling alliances with key technology partners across commerce platforms, cloud and AI ecosystems
• Overseeing the delivery of large transformation programmes, ensuring commercial performance and client impact
• Leading and mentoring Senior Managers and Managers, building capability within the team
• Contributing to thought leadership, market positioning and external profile in areas such as agentic commerce and AI-led retail

This role is for you if

• You have strong industry experience within Retail or Consumer, either from consulting or in-house digital leadership roles
• You have a proven track record of generating revenue and managing a healthy sales pipeline
• You are confident leading senior client conversations and closing complex deals
• You understand the commercial drivers of omni channel and eCommerce performance
• You can balance growth, delivery and team leadership effectively
• You bring a strong external network and alliance mindset

Key accountabilities

• Pipeline generation and conversion
• Revenue growth across existing and new clients
• Alliance management and partner-led growth
• Programme oversight and delivery excellence
• Team development and proposition scaling

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date