E-Commerce Assistant

Due to exciting changes and growth within the business Donaghys is now seeking an E-commerce Assistant to join the team. The role will be within a fast paced environment working with our E-Commerce Team to support growth

We are looking for someone who is methodical and has an eye for detail to support our website. Working as part of a dynamic team the role is integral to upload all the latest products onto our website ensuring product images and descriptions are correct.

Responsibilities:

• Processing and dispatching of orders
• Updating content across the website
• Product Photography
• Digital image editing
• Data Input
• Dealing with queries both via email and telephone
• Describing products in an engaging manner
• Liaising with suppliers for digital assets
• Working with the team to ensure appropriate user interface and experience optimisations are made
• Keeping up to date with developments in e-commerce and constantly provide ideas to optimise user journey
• Supporting the team with any ad-hoc requirements.

What are we looking for?

• Candidates must have at least 1 year customer service / admin experience
• Excellent written & verbal communication skills
• Problem solving skills
• Minimum of 5 GCSE’s to include Maths and English at grade C or above (or equivalent)
• Excellent computer skills
• Demonstrate excellent written and oral communication skills
• Professional telephone manner
• Excellent time management skills
• Good organisational skills and ability to work on a variety of tasks while maintaining accuracy and attention to detail
• Ability to work as part of a team
• Demonstrate enthusiasm, flexibility and a ‘can do attitude’

Desirable but not essential:

• Retail Experience
• Experience in e-commerce
• Analytical Skills

Job Type: Full-time

Pay: From £13.00 per hour

Work Location: In person