E-Commerce Executive

About the Role

We’re looking for a highly organised, detail-oriented E-Commerce Executive to join our growing team. In this role, you’ll support and optimise our online trading strategy across multiple websites and key retail partners. The ideal candidate thrives in a fast-paced digital retail environment, combines strong commercial acumen with a passion for enhancing the online customer experience, and knows how to turn data-driven insights into actions that drive sales and growth.

Key Responsibilities

Front-End Merchandising

• Collaborate with marketing and buying teams to ensure homepages, landing pages, banners, and navigation reflect current campaigns and product priorities.
• Analyse key on-site performance metrics (CTR, conversion rate, bounce rate) and make data-led recommendations to optimise performance.
• Conduct regular site audits to ensure visual consistency, accurate pricing, and a seamless shopping experience.
• Work with the wider eCommerce team to identify and optimise user journeys, enhancing engagement and conversion.

Account Management

• Act as the main point of contact for a major online retail partner, fostering strong, collaborative relationships.
• Manage and execute partner marketing briefs, ensuring timely delivery and brand alignment.
• Plan and execute engaging content and promotional campaigns to maximise visibility and sales.
• Lead regular performance reviews and campaign debriefs to share insights and identify growth opportunities.

Trading & Reporting

• Support the E-Commerce Manager in delivering trading plans to achieve revenue and profit targets.
• Monitor daily and weekly sales performance, highlighting key trends and opportunities.
• Contribute to the development of promotional strategies and trading forecasts.

Skills/Experience

• 3+ years’ experience in an e-commerce, digital merchandising, or online trading role (ideally within retail or FMCG).
• Strong understanding of online retail best practices, UX, and merchandising principles.
• Experience working with web analytical tools (e.g., GA4, Looker Studio, Shopify, Salesforce Commerce Cloud, PowerBI or similar).
• Highly organised with excellent attention to detail and the ability to manage multiple priorities.
• Confident communicator and collaborator, comfortable working cross-functionally and with external partners.
• Highly organised with excellent attention to detail and the ability to manage multiple priorities.

Job Types: Full-time, Permanent

Pay: Up to £34,000.00 per year

Benefits:

• Employee discount
• On-site parking

Ability to commute/relocate:

• Windlesham GU20 6LQ: reliably commute or plan to relocate before starting work (required)

Experience:

• using web analytic tools : 1 year (required)
• E-commerce: 3 years (required)

Work Location: In person