Ecommerce Executive

The Body Shop

The Body Shop has been here since 1976 and we’re not going anywhere. There’s never been a more exciting time to join us, with a range of fantastic opportunities now available. 

We’re looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we’d love you to join us as we embark on our next chapter. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

We are looking for a dynamic individual with existing digital expertise to drive the online development of our brand via our eCommerce platforms.

Working as part of a small team reporting directly into the Digital Trading Manager, you will provide business critical support to the eCommerce function and helping to drive UK sales in a fast-paced environment.

More about the role

• Ensure all new products and promotional launches are executed and merchandised in accordance with the marketing calendar and according to best practice online.
• Work closely with supply chain stakeholders to manage a strong stock availability online
• Collaborate with the customer marketing team to ensure timely sends of emails in line with product and promotional launches. Ensure featured products are in stock and email calendar aligns with commercial opportunities.
• Regular reporting and analysis of digital performance against t op line KPIs from a sales perspective. Identify customer funnel analytics, suggest improvements and identifying opportunities for customer acquisition.
• Work with our web development agency to raise and resolve any bugs.
• Occasionally support our Customer Care manager monitoring and replying to customer queries during exceptionally busy/peak periods.
• Research online trends of our bestselling product categories and regularly report on key insights discovered.
• Support product launches and merchandising of non-direct digital channels (e.g. Amazon, LookFantastic etc), providing support, new product content, imagery and assets.
• Day-to-day management of website content.
• Administrative or other marketing support to assist with the efficient running of the department, as and when required.
• Work closely with the finance team to keep purchase orders and invoices up to date
• Support commercial, global and marketing stakeholders and commercially driven insights to support trade

What we look for

As our ideal candidate, you will be:

• Highly commercial.
• Tenacious and self-motivated with a ‘can do’ attitude.
• Results vs ego orientated.
• Proactive in problem solving (anticipate & prepare for every eventuality).
• Able to communicate clearly, diplomatically and professionally, both written and verbally.

Skills & Experience:

• 2+ years digital commerce experience where you can demonstrate evidence of achieving business goals.
• Highly organised with strong project management skills and an ability to work to deadlines.
• Proven organisational skills, together with the ability to prioritise and adapt within a fast paced, dynamic environment.
• Hands on experience with Shopify Plus is desired and a clear benefit, but not essential. Other platform experience welcome.
• Positive attitude and a willingness to support with additional ad hoc duties as they arise.
• Analytical with good organisational skills.
• Seeking to develop your knowledgebase and skills.

You must also have:

• Strong attention to detail.

• Clear focus and determination.

• Accountability and ownership of your work.

Benefits

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.