E-Commerce Coordinator

Role: E-Commerce Coordinator

Working Hours: 42.5 hours per week permanent contract

Monday to Friday: 9:00am-6:00pm with 30 minutes unpaid lunch

1 in 3 Saturdays: 9:00am-12:00pm

Overall Purpose:
A successful E-Commerce team is seeking a highly motivated individual to join them as an E-Commerce Coordinator. The successful candidate will be responsible for delivering outstanding customer service and support to both existing and potential customers across a range of formats, including telephone, live chat and email. The candidate will also be responsible for delivering administrative after-sales support.

Key Responsibilities:
· Answering B2C and B2B enquiries via phone, live chat and email
· Providing assistance to customers
· Offering effective complaint resolution
· Organising and tracking deliveries
· Liaising with third-party service providers to ensure an excellent customer experience is achieved

Qualifications and Experience:
· Excellent desktop IT skills
· Excellent organisational and time management skills
· Experience in a customer service environment desirable
· Qualified to at least GCSE level ‘C’ or above in English and Mathematics

Personal Qualities:
· Enjoy working with people
· Excellent written and verbal communication skills
· Be able to work as part of a team
· Excellent attention to detail
· Excellent at time management and prioritisation

Job Types: Full-time, Permanent

Pay: £28,737.31 per year

Benefits:

• Casual dress
• On-site parking

Ability to commute/relocate:

• Pocklington, East Riding of Yorkshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please tell me what relevant customer service skills you have for this role

Experience:

• Microsoft Excel: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person