eCommerce Vice President

Join us in shaping the future of holiday experiences across Carnival UK as a key senior management leader. At Carnival UK, we believe in the power of diversity to drive success, valuing a blend of backgrounds, experiences, and skills. If you're posess a strategic mindset and a track record of overseeing a department, let's talk. We're not just looking for qualifications on paper; we're searching for someone who can bring fresh ideas and a new perspective to our team.

The Role

The eCommerce team leads Carnival UK's digital commerce agenda across P&O Cruises and Cunard, driving digital channel performance, customer experience, product ownership, content governance and insight-led decision making. As a VP, eCommerce, you'll play a pivotal role in steering the direction of the Corporate team, ensuring we continue to deliver unforgettable holiday happiness. Your direction will not only influence our business health but also inspire a team of eCommerce professionals to excel in their roles.

Key accountabilities include:

• Own the end-to-end commercial performance of digital channels across all global markets, setting revenue, traffic and conversion strategies across web and app platforms.
• Define and champion the channel strategy across web and app, ensuring a cohesive, brand-appropriate customer experience that drives acquisition, engagement and retention.
• Provide executive sponsorship and strategic direction for the Product Owner community, shaping product investment decisions and roadmap prioritisation.
• Build and embed a rigorous insight and analytics capability that drives evidence-based decision-making across Channels & Commerce.

Job Requirements 

This role demands a blend of strategic vision & technical expertise. We're looking for someone with:

• Proven experience leading large-scale eCommerce functions with ownership of commercial performance and digital trading outcomes.
• Strong expertise in digital channel strategy, customer experience optimisation and conversion performance.
• Significant experience leading multi-disciplinary teams across product, content, experience, analytics and trading.
• Strong commercial judgement with the ability to influence strategic investment and technology roadmap decisions.

About You 

Your ability to think strategically, drive results with integrity, and inspire your team is what sets you apart. You're not just a eCommerce professional; you're a visionary person who's ready to make a significant impact.

Why Join Us? 

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK04, offered as a full-time position, on a permanent basis, with an offering of hybrid work including up to two days from home.

We're more than just a holiday company; we're a community that values work-life balance, personal growth, and wellbeing. As part of our team, you'll enjoy:

Benefits 

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Application Note:

Due to the high volume of interest in our roles, we encourage early applications. This is your chance to contribute to a company that's setting the standard for holiday experiences. Apply today to be part of our journey to create joy and memories for our customers—and for you.

Don't let this opportunity sail away. Join us in making holiday dreams come true while advancing your career to new horizons.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

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