Internal Account Manager - Ecommerce

Who We Are at Drive Medical

Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

“Leading the World with Innovative Solutions that Enhance Lives”

Are you a driven sales professional with a talent for building strong customer relationships and delivering commercial growth?

We're looking for an Internal Account Manager to manage and develop a portfolio of retail and e-commerce customers, driving profitable sales growth through a consultative, account management approach. This is a fantastic opportunity for someone who thrives in a fast-paced sales environment and enjoys building long-term partnerships with customers.

Working closely with national and global retail accounts, you'll be responsible for growing revenue, increasing category penetration, and identifying new opportunities across our full product and service portfolio. You'll build relationships with key decision-makers, develop collaborative business plans, and ensure customers receive exceptional service at every stage of their journey.

Key Responsibilities

• Manage and grow existing retail and e-commerce customer accounts.
• Deliver revenue, gross profit, and margin targets in line with business objectives.
• Build relationships with buyers, managers, directors, and business owners.
• Identify new opportunities to increase sales and market share.
• Maintain accurate customer records and pipeline activity within CRM.
• Provide quotations, product information, and commercial support.
• Monitor market trends, competitor activity, and customer needs.
• Produce regular KPI and performance reporting.

What We're Looking For

• Proven experience in account management, internal sales, or business development.
• Experience working with retail customers, ideally within a product-led environment.
• Strong commercial awareness and a track record of achieving sales targets.
• Excellent communication, negotiation, and relationship-building skills.
• Highly organised with the ability to manage multiple priorities.
• Proficient in CRM systems and Microsoft Office.

What You'll Get

• The opportunity to work with established retail and e-commerce customers.
• A supportive, collaborative culture focused on growth and development.
• The chance to make a real impact within a successful and growing business.

Why You'll Love Working With Us

We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognized, not just with pay, but with great benefits and support.

Here’s what you can look forward to, beyond the salary:

• Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
• Pension Scheme – Helping you plan for a secure future.
• Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
• Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
• Free Onsite Parking – No stress, no extra cost.
• Long Service Recognition – We celebrate your loyalty and contributions.
• Staff Discount – Enjoy great savings on our products.
• Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.

*Eligibility for some benefits depends on length of service

Equal Opportunities Statement:

At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.

We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.