Job Description
OFFICE is the UK’s leading fashion footwear retailer, setting the standard for how customers discover and engage with the world’s most relevant footwear brands.
As the home of OFFICE, Offspring and Offcuts, we operate at significant scale across a powerful digital and physical estate — influencing trends, shaping customer expectations and connecting millions of customers with the brands they love.
With a strong digital foundation and clear commercial momentum, we are now seeking a Senior Ecommerce Trading Manager to play a defining role in the next phase of our digital growth. This is a high-impact, senior leadership position with end-to-end ownership of onsite trading performance across all digital touchpoints, accountable for driving sustained, profitable growth for one of the UK’s most established and recognisable footwear businesses.
Operating at scale, the role offers genuine commercial influence — shaping trading strategy, leading a high-performing team, and making decisions that directly impact revenue, customer experience and long-term brand performance. It is a hands-on role for a commercial leader who thrives in fast-paced retail environments, takes full accountability for outcomes, and is motivated by building long-term value rather than short-term optimisation.
Key Responsibilities
Online Trading, Sales & Forecasting
- Own and deliver online sales targets across all digital channels, re-forecasting where required and clearly communicating risks and opportunities
- Manage forecasting across web channels, developing achievable, actionable trading plans to support performance over time
- Lead all online trading activity, ensuring promotional events, trade terms, and business messaging are executed accurately and effectively
- Support peak trading periods and major commercial events with robust planning, scenario modelling, and post-event analysis
- Work closely with Buying, Merchandising, Marketing and Operations to ensure stock, messaging and execution are aligned
Onsite Experience, UX & CX
- Ensure the customer journey, UX and onsite merchandising are optimised to deliver commercial objectives without compromising brand integrity
- Own the onsite trading and content calendar, balancing newness, storytelling and performance
- Lead ongoing optimisation activity, including site “walks”, testing, and performance-led UX improvements
- Ensure our online presence accurately reflects business priorities across all brands and customer touchpoints
Performance Reporting & Insight
- Own and develop onsite trading and performance reporting across all web channels
- Use existing web tools and data to clearly illustrate performance, actions taken and outcomes
- Translate insight into clear trading actions and feed back learnings to the wider business and brand partners
- Maintain high standards of accuracy, consistency and commercial rigour in all reporting
People Leadership & Team Development
- Lead and manage a team of direct reports , setting clear expectations and accountability
- Develop capability within the team, encouraging ownership, structured thinking and continuous improvement
- Ensure the trading strategy is clearly broken down by channel and site, enabling effective execution
- Foster a culture of contribution, resilience and shared accountability
Qualifications and Experience
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Minimum 5 years’ experience in online trading within a fast-paced digital retail or ecommerce environment, with a proven track record of managing onsite performance across multiple web channels .
- Demonstrated people management experience , including developing teams, setting clear expectations and taking ownership of performance outcomes.
- Strong commercial and numerical capability , with confidence managing complex forecasts and using data to drive trading decisions.
- Experience in fashion retail , with a strong eye for detail and visual merchandising , and the ability to balance brand storytelling with commercial performance.
- Clear understanding of how UX and CX optimisation directly impact conversion, revenue and overall trading results.
- Advanced Excel skills, strong capability in Word and PowerPoint , and confidence using onsite analytics and web tools , including a strong working knowledge of Google Analytics .
- Experience working with VM tools and basic HTML , alongside excellent organisation, communication and time-management skills.
Desirable skills
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E xperience with Fredhopper / Attraqt or similar tools, ContentSquare , SAP Hybris and/or Shopify , and a working knowledge of product lifecycle and supply chain processes .
Personal Attributes
- Takes ownership and responsibility for results — especially when trading conditions are challenging
- Comfortable working through complexity, pressure and routine as well as peak periods
- Thinks long-term and understands that sustainable performance is built over time
- Communicates clearly, factually and constructively with stakeholders
- Motivated by building something meaningful rather than chasing short-term wins
Competencies • Takes ownership and responsibility for results — especially when trading conditions are challenging • Comfortable working through complexity, pressure and routine as well as peak periods • Thinks long term and understands that sustainable performance is built over time • Communicates clearly, factually and constructively with stakeholders • Motivated by building something meaningful rather than chasing short term wins