Customer Experience & E-commerce Coordinator
First Call Contract ServicesTottenham, London N17
Monday - Friday 9:00am - 5:00pm
£28,000 - £32,000 DOE
Immediate Start Available
About the Company
Our client is a fast-growing, social-first fashion brand with a strong online presence and community-focused approach. They are now looking to hire a Customer Experience & E-commerce Coordinator to support their continued growth and deliver an exceptional experience across customer service, e-commerce, and day-to-day operations.
This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys wearing multiple hats within a creative and dynamic business.
The Role
The successful candidate will play a key role in supporting customer experience, website management, social media activity, and operational administration. The role would suit someone highly organised, adaptable, positive, and confident managing multiple priorities.
Key Responsibilities
Customer Service & Community
- Managing customer service enquiries via email and social media channels
- Handling shipping queries and customer service issues
- Managing Trustpilot and customer reviews
- Supporting VIP customers and repeat buyers
- Assisting with customer retention and loyalty initiatives
- Following up on customer satisfaction
- Supporting and promoting the brand's community-focused growth
E-commerce & Website
- Creating and uploading products to the website
- Managing inventory and stock updates
- Writing engaging product descriptions
- Coordinating product photography
- Supporting website management and updates
- Carrying out website testing and quality checks
- Managing discount codes and promotional activity
- Processing orders and managing returns
- Monitoring website performance and customer journey
Social Media Support
- Scheduling content across social media platforms
- Supporting wider social-first marketing activity
- Confidently using social media platforms (management experience not essential)
Operations & Administration
- Liaising with warehouses and courier partners
- Supporting product launches and campaigns
- Producing basic reporting on sales and customer feedback
- Assisting founders/directors with day-to-day tasks
- Organising samples and product drops
Candidate Requirements
- Minimum 1 year's experience within online customer service and/or e-commerce
- Shopify experience is essential
- Strong communication and organisational skills
- Positive, bubbly, and proactive personality
- Ability to multitask within a fast-paced environment
- Passion for fashion, social media, and customer experience
What's on Offer
- Opportunity to join a growing fashion brand
- Supportive and fast-paced team environment
- Real variety within the role
- Career growth potential as the business continues to expand
- Immediate interviews available