E-Commerce Operations & Marketplace Manager – Furniture Retail (UK)

We are seeking an experienced E-Commerce Operations & Marketplace Manager to lead and optimise the daily operations of our growing online furniture retail business across multiple UK marketplaces.

This is a senior-level, hands-on position reporting directly to the Managing Director. The successful candidate will be responsible for improving operational efficiency, overseeing cross-functional business activities, supporting commercial growth, and ensuring an exceptional customer experience across all online sales channels.

Main ResponsibilitiesOperational Leadership

• Oversee and coordinate daily operations across the business
• Identify and implement improvements to operational systems, workflows, and internal processes
• Work collaboratively with customer service, finance, logistics, and marketing teams
• Produce operational reports, KPIs, and performance insights for senior management

Marketplace & Online Retail Management

Manage operational activity across major UK online marketplaces including:

• Amazon
• Wayfair
• B&Q
• The Range
• eBay
• Additional online sales channels

Responsibilities include:

• Supporting marketplace growth strategies and sales performance
• Coordinating pricing, product listings, promotions, and stock availability
• Ensuring operational readiness during peak trading periods and promotional campaigns
• Monitoring marketplace standards, seller performance metrics, and fulfilment operations

Inventory, Supply Chain & Logistics

• Monitor inventory levels and stock movement using inventory management systems
• Manage replenishment planning and stock forecasting
• Coordinate with warehouses, fulfilment providers, and logistics partners
• Maintain strong supplier relationships and negotiate commercially beneficial arrangements

Financial & Administrative Support

• Support operational finance activities including payroll coordination and bookkeeping assistance
• Monitor operational spending and assist with budgeting and cost management
• Oversee order processing systems and operational administration
• Ensure accurate reporting and organised operational procedures

Team Leadership & Staff Development

• Assist with recruitment, onboarding, and staff training
• Manage workloads, schedules, and operational performance
• Support team development in customer service, marketplace operations, and online retail processes
• Encourage high standards of teamwork and accountability

Customer Service & Compliance

• Ensure excellent customer experience across deliveries, returns, and after-sales support
• Resolve operational issues and escalations efficiently
• Ensure compliance with company procedures, marketplace requirements, and health & safety standards
• Maintain organised and compliant warehouse and operational environments

Candidate Requirements

• Previous experience in an Operations Manager, E-Commerce Manager, or Marketplace Operations role
• Strong background in online retail and marketplace operations
• Knowledge of UK e-commerce platforms and fulfilment processes
• Experience managing suppliers, inventory, logistics, and operational teams
• Strong organisational, leadership, and problem-solving abilities
• Commercially minded with a proactive approach to improving business performance
• Comfortable working closely with directors and senior management

Job Types: Full-time, Permanent

Work Location: In person

Pay: £40,000.00-£45,000.00 per year

Work Location: In person